Frequently Asked Questions
Everything you need to know about finding your dream Jane Hill gown.
How far in advance should I order my wedding gown?
We recommend ordering your gown at least 6 to 9 months before your wedding date to allow ample time for production, shipping, and any necessary local alterations.
What is your return policy for bridal gowns?
As each Jane Hill gown is made to order based on specific sizing and design selections, we do not accept returns or exchanges. We encourage careful review of our size guide before finalizing your purchase.
Do you offer international shipping?
Yes, we ship our luxury gowns worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international duties and taxes are the responsibility of the customer.
How do I ensure I am ordering the correct size?
We provide a comprehensive size chart on every product page. We strongly suggest having your measurements taken by a professional tailor to compare against our chart for the most accurate fit.
Can I make customizations to a specific dress design?
Many of our styles offer standard options such as varying lining colors or split sizes. For more bespoke requests, please contact our bridal concierge team to discuss availability and additional costs.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.