Returns & Exchanges

At Jane Hill, we want your bridal journey to be seamless, which is why we offer a 14-day return window for all standard-sized gowns in their original, unworn condition. Please note that custom-made orders and final sale items are non-refundable to maintain the exclusivity of our designs.

Return Process

• 1.
  Initiate Your Request

  Contact our bridal concierge team within 7 days of receiving your gown to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully place the gown back in its original Jane Hill garment bag and protective box, ensuring all tags and seals remain intact.

• 3.
  Ship Your Return

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our atelier receives and inspects the gown for quality assurance, your refund will be processed to your original payment method within 10 business days.